Customer Experience Engineer

  • EV charging
  • Almere
  • Higher Vocational Education
  • Intermediate vocational education
  • No experience necessary

Are you the technical expert who finds the long-term solution? Do you see an opportunity for continuous improvement in the service experience process? Do you also have the ambition to grow with our organization? Read below.

What will you be doing?

You are the support for our customers with issues about our EV charging equipment and you support our technicians at home and abroad. In addition, you provide support to the processing of daily service tickets, such as the administrative recording of conversations and orders, support with invoicing, planning and reports.

Within the service team we are continuously looking for improvements to deliver the ultimate service experience to our customers. In addition to your daily work, you will also contribute to improving our processes, for example by analyzing tickets and preparing reports.
Your daily work will consist of:

  • Accepting incoming telephone calls and e-mails from end users, clients/customers
  • Taking and planning of (service) orders
  • Coordination of work on location with technician and/or coordinators
  • Accurate and systematic administration of orders
  • Identifying frequently occurring issues
  • Scheduling and managing technicians

What do we offer?

An independent and responsible job with room for personal input, new ideas, initiatives and entrepreneurship. Alfen is a fast-growing company with a clear focus on conquering the market and focusing on the energy transition. All the above in a pleasant, open and informal working atmosphere, where activities are part of Alfen's culture in addition to work.
You can think of an online escape room or a fun quiz with accompanying snacks, and now that it is possible again: a bowling evening, a visit to the Almere City games, mudflat hiking, and more.

Naturally, we offer you a package of suitable employment conditions with a telephone and a laptop and you are also entitled to 27 vacation days + 13 ADV per year. We also think it is important that you can relax regularly. In addition, you will work with driven colleagues who are willing to share knowledge and you are given a variety of opportunities to develop as a professional.

What do we ask of you?

For a good match, we are looking for a Customer Experience Engineer with a communicative, service-oriented attitude and an detailed eye. You are focused on collaboration and you know how to achieve the maximum service experience for the customer through your service-oriented attitude. We would also like to see in your CV that you:

  • Have an MBO / HBO completed education with an affinity for technology.
  • Have demonstrable experience in a similar position where delivering a service (in addition to delivering quality) are of paramount importance.
  • Proficient in working with computer systems including MS Office, ERP systems and internet linked systems
  • Fluent understanding of the Dutch and English language in word and writing. Given the international character of the position, German or French is an advantage.

Are you interested?

Then we would like to hear from you. You can apply directly via the button function, but you can also first contact our Corporate Recruiter, John de Haas, on telephone number 06-82059857.

Your application is an important step towards a future within Alfen. Would you like to know what to expect from us during the application procedure? Then click here.