Technical After Sales Support Germany

  • EV charging
  • Germany
  • Higher Vocational Education
  • More than 1 year

Are you a customer-oriented electrical technician who wants to be part of the e-mobility revolution in Germany? This is a great opportunity to leverage your technical background and collaborative mindset by joining us as our next After Sales Support in Germany.

What will you be doing?
The Charging Equipment business unit is one of the most innovative and fastest-growing teams within Alfen. Within the role of After Sales Support for this division, you will be responsible for our local Field Service partners, not only as a contact person, but also to take care of first-line technical support and customer service by handling tickets from our customers. This role is involved in process improvements and works closely with the internal departments R&D, Sales and Services in the Netherlands.

Key Accountabilities:

  • Will provide support and follow up on agreed SLA's and safety instructions.
  • Follow up on warranties as well as potential customers complaints.
  • Produce reports, analyse the results and convert these into action plans.
  • Anticipate developments in the market and steer towards increasing customer satisfaction.
  • Operational management of 3rd party service partners.
  • Planning and distribution of activities.
  • Focus on customers and customer satisfaction.
  • Monitoring planning, progress and quality in assigned projects, focused on process improvements.

What will we offer you?

An independent and responsible job with room for personal input, new ideas, initiatives and entrepreneurship. Alfen is a fast-growing company that is conquering the market with a clear focus on energy transition. All this in a pleasant, open and informal working atmosphere, where activities in addition to work are part of Alfen's culture.

Naturally, we offer you an appropriate benefits package including a phone and a laptop and you are also entitled to 30 days' holiday per year. After all, we think it is also important that you can relax regularly. In addition, you will have motivated colleagues who are willing to share knowledge and we will give you opportunities to develop as a professional.

What do we want to see in your resume?

  • Have a relevant technical or commercial education at Bachelor level (for example (Technical) Business Administration, Economics or Electrical Engineering).
  • Minimum of 2 years' experience in a service oriented role, preferable at a manufacturer of electronic equipment.
  • Knowledge of and experience with MS-Office, ERP and CRM systems.
  • You must be fluent in German as well as English, both verbally and in writing.
  • Relevant knowledge on country specific safety requirements for field services.
  • Knowledge of and experience with improvement processes (LEAN).
  • Have a strong, professional, critical and people-oriented personality, which is focused on achieving results together.

Do we have your attention?
Do you see a match and are you interested in this position? Then please apply via the apply button on our website!

Your application is an important step towards your future career at Alfen. Would you like to know more about the application procedure? Please click here