Service Planner

What will you do? 

As a Service Planner at Alfen, you will play a vital role in supporting and optimizing our Field & Support operations. Your responsibilities will cover a wide range of tasks, including technical support, process improvement, and customer relations. You are the central link between various departments, suppliers, and customers, ensuring smooth coordination and efficient execution. You will work closely with multiple internal teams to ensure seamless operational processes and effective support across the organization. Your work will contribute to our innovative projects, such as fast-charging stations, energy storage systems, and smart grids. 

Your tasks and responsibilities include: 

• Developing and managing the scheduling for our service teams working on battery storage systems and transformer stations. 

• Planning and organizing travel arrangements and accommodations for engineers in collaboration with the travel agency. 

• Coordinating the availability and deployment of engineers and technicians, considering their expertise, available resources, and customer requirements. 

• Communicating with customers, project managers, and engineers to ensure accurate scheduling and meeting deadlines. 

• Monitoring the progress of commissioning activities and promptly identifying potential bottlenecks in projects. 

• Reporting on schedules, progress, and any deviations to management and relevant stakeholders. 

• Supervising and guiding technicians and service engineers. 

• Demonstrating leadership and commitment to ensuring a safe working environment in accordance with relevant QHSE procedures. 

What do we ask of you? 

To be a great fit for this role, we are looking for a motivated professional with a hands-on, results-driven, and structured approach. Someone who can communicate effectively at all levels and gain support for projects and solutions. Additionally, you have: 

• A completed MBO or HBO degree. 

• Affinity with a technical production environment. 

• Approximately 3 years of relevant work experience. 

• Strong communication, organizational, and quality-focused skills. 

• Experience with administrative processes. 

• Strong ICT skills. 

• Excellent command of both Dutch and English, both spoken and written. 

What do we offer you? 

At Alfen, we offer our employees an independent and responsible position with room for personal input, new ideas, initiatives, and entrepreneurship. In addition, we offer: 

• A competitive salary with conditions according to the CAO Metalektro. 

• 27 vacation days + 13 ADV (additional leave) days per year, with the option to sell up to 10 vacation days. 

• The possibility to work hybrid (up to 2 days per week with a 40-hour workweek). 

• A company laptop and mobile phone. 

• Free and unlimited access to our online learning platform. 

• Engaged colleagues and fun activities organized by our active employee associations AlFun and Young Alfen. 

• Free sports activities via Alfen to keep you physically and mentally fit, such as Alfen Fitness Sportlab and participation in various marathons and tournaments. 

• Pension scheme via the PME Pension Fund, with Alfen covering more than half of the contribution. 

• Travel allowance of €0.23 per km, up to a maximum of 50 km one way. 

Where will you be working? 

At Alfen, you will be part of a company at the heart of the energy transition. With our wide range of in-house developed products and extensive experience as a system integrator, we are shaping the electricity grid of the future: reliable, sustainable, and innovative. Alfen is the perfect place for those who thrive on innovation and growth. As a rapidly growing international company in the sustainable energy sector, we are committed to the development of both our products and our people. 

Interested? 

If this role appeals to you, you can apply via the "Apply Now" button. 

Your application is an important step towards a future at Alfen. Want to know what to expect from our recruitment process?  Klik dan hier. 

Please note: A reference check, screening, and a Certificate of Good Conduct (VOG) may be part of the selection process. We review applications on an ongoing basis, and the vacancy may close earlier if a suitable candidate is found. Unsolicited recruitment offers based on this vacancy are not appreciated.