Strengthening Europe’s charging network

Every reliable charging session begins long before a driver plugs in. It starts with the collaboration between the people who test, refine and maintain the systems behind the scenes. For Vattenfall and Alfen, that collaboration has grown into a strategic partnership focused on smarter, more dependable charging.

“We wanted better uptime and faster resolution times and we’ve achieved that,” says Ashley Kioko, ChargePoint Engineer at Vattenfall.

Today, the network operates at an average uptime of around 98%. Innovations such as smart charging networks, open standards and advanced load balancing play a crucial role, but so does the human side: open communication, clear processes and joint problem-solving.

As regulations evolve and user expectations rise, both organisations work closely together on new hardware features, firmware updates and product development. Displays, dynamic QR codes and AFIR-ready capabilities are becoming essential, and they are shaped through shared insight.

Looking ahead, the partnership is exploring AI-driven diagnostics, deeper data analysis and vehicle-to-grid solutions; steps that will make charging infrastructure even more intelligent.

Together, Vattenfall and Alfen continue to build a charging network engineered for reliability, scale and the future of e-mobility.

Read the full case here.