Technical Support Specialist France

What will you do? 

As a Technical Support Specialist at Alfen, you will play a crucial role in enhancing and streamlining our service and support processes in France. Your responsibilities will encompass a diverse array of tasks, including solving complex customer issues, supporting field technicians (both domestically and internationally), and analyzing tickets to improve our products. Your efforts will directly support our innovative initiatives in the energy sector. 

Your tasks and responsibilities will include: 

• Providing telephone technical support to customers, end-users, and technicians. 

• Coordinating and rolling out field tests for firmware releases. 

• Labeling orders for reporting purposes and translating incidents into actionable problems. 

• Developing substantiated improvement proposals for products and processes. 

• Periodically discussing operational KPIs with customers. 

• Documenting conversations and orders for administrative purposes. 

• Analyzing complex service orders and preparing root cause reports for product enhancement. 

• Guiding junior employees and interns. 

• Performing additional tasks as needed to support the department. 

What are we looking for? 

For a good match, we are looking for a technically skilled professional with a hands-on, results-oriented, and structured approach. Someone capable of effectively communicating at all levels and gaining support for technical solutions and innovations. Additionally, you should possess: 

• Strong verbal and written communication skills in French and English. 

• A completed HBO or WO degree with a strong affinity for technology. 

What We Offer 

At Alfen, we provide a responsible and independent role with opportunities for your input, new ideas, initiatives, and entrepreneurship. Additionally, we offer: 

• Employment Terms: You will be employed under the National Collective Agreement "Commerce de Gros (IDCC 573) du 23 juin 1970, étendue par arrêté du 15 juin 1972, JO 29 août 1972, mise à jour par accord du 27 septembre 1984, étendu par arrêté du 4 février 1985, JO 16 février 1985," which the Company voluntarily applies. 

• Contract Type: A permanent contract (contrat à durée indéterminée). 

• Salary & Benefits: A competitive salary with benefits in accordance with applicable regulations. 

• Paid Leave: 30 working days of paid leave per year (equivalent to five weeks), in compliance with applicable law. 

• Remote Work Support: A working-from-home allowance of €150 gross per month. 

• Technology & Equipment: A company laptop and a mobile phone with a company-paid plan. 

• Social Security & Pension: 

• Coverage under the French social security regime from the start of employment. 

• Affiliation with Axelliance for: 

• A supplementary pension plan. 

• A contingency fund scheme. 

• A health care scheme. 

• Professional Growth: Free and unlimited access to our online learning platform. 

At Alfen, we are committed to creating a stimulating work environment that supports your professional development while ensuring a balanced and rewarding work-life experience. 

Where will you work? 

At Alfen, you’ll be part of a company at the heart of the energy transition. With our broad range of in-house developed products and extensive experience as a system integrator, we are shaping the electricity grid of the future: reliable, sustainable, and innovative. Alfen is the place for those who thrive on innovation and growth. As a rapidly growing international organization in the sustainable energy sector, we are fully committed to the development of both our products and our people. 

ACE Service Department in France 

Our ACE Service Department is dedicated to optimizing field operations and providing crucial support for our projects in France. We focus on enhancing operational efficiency, technical support, and process improvements to ensure our projects succeed. 

Interested? 

If this position appeals to you, apply via the “apply now” button. 

Your application is an important step toward a future with Alfen. Want to know what to expect from our application process? Click here. 

Please note: We will review applications on an ongoing basis, and the vacancy may close earlier when a suitable candidate is found. We do not appreciate unsolicited recruitment offers in response to this vacancy.