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From smart grids to smarter solutions, we’re here to make energy simple in a smart way.
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Professional European service organisation
Alfen's reliable charging stations are designed in such a way that they require very little maintenance. Should an issue arise, Alfen offers its partners various Europe-wide solutions thanks to its professional service organisation.
Need support at a charging station?
If a charging station is malfunctioning, contact your charge point operator or installer of the Alfen charging station. Are you a charge point operator or installer? Please check the Alfen Knowledge Base for charging stations.
Energy Storage Systems
Operation & Maintenance: Various Service Level Agreements available (Bronze, Silver, Gold and Platinum).
Questions about our energy storage systems, integration, or performance?
Smart maintenance for unstoppable energy delivery
To safeguard corporate continuity, you must be able to depend on the reliability of energy supply and delivery. That is why it is important to have your electrical facility inspected and maintained regularly. Alfen Smart Grids service can completely relieve you of all preventive and corrective maintenance of your electrical facility. Each of our service packages is designed to meet specific needs, ensuring you get the support that aligns with your operations. Take a closer look below to see what's included in your package. For any support, contact your account manager, and we'll ensure you get the assistance you need. Need sales support? Click the button underneath.
Know what to expect from Alfen's Smart Grid service packages
Management and Responsibility for the Installation (service package)
- Overall responsibility for medium and high-voltage installation
- Complies with all legal requirements
- 24/7 service and on site within four hours
- An annual visual inspection including report and recommendations
- Annual preventive maintenance of fire detection devices
- Preventive transformer maintenance once every two years
- Preventive maintenance to the high-voltage installation every four years
- Time to fix within 48, 72 or 96 hours
Maintenance and Condition Monitoring (service package)
- Overall responsibility for medium and high-voltage installation
- Complies with all legal requirements
- 24/7 service and on site within four hours
- An annual visual inspection including report and recommendations
- Annual preventive maintenance of fire detection devices
- Preventive transformer maintenance once every two years
- Preventive maintenance to the high-voltage installation every four years
- Time to fix within 48, 72 or 96 hours
Time to fix (within 48, 72 or 96 hours) (service package)
- Overall responsibility for medium and high-voltage installation
- Complies with all legal requirements
- 24/7 service and on site within four hours
- An annual visual inspection including report and recommendations
- Annual preventive maintenance of fire detection devices
- Preventive transformer maintenance once every two years
- Preventive maintenance to the high-voltage installation every four years
- Time to fix within 48, 72 or 96 hours
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Sales support SGS
Sales support EVC