If the answer to your question is not listed in this FAQ, you can submit a service ticket via support.alfen.com.
You will receive a response within a maximum of 5 business days.
If you wish to be assisted more quickly or have a special service need, it is possible to enter into a service contract with Alfen. Please contact your account manager for this.
If possible, we kindly ask you to add the logging (diagnostics) of the charging station. Preferably within a period of about 3 days, but in any case, the time frame in which the experienced problem occurred