Business Implementation Manager
Become a Business Implementation Manager at Alfen and help shape the energy transition! Implement new services internationally, take ownership of key processes and KPIs within Service Operations, and foster a culture of continuous improvement. Contribute to Alfen’s international growth!
What will you do?
As a Business Implementation Manager, you are responsible for independently implementing new services across multiple countries. You will manage one of the key KPIs and/or processes within our Service Operations department and ensure everything runs smoothly.
You act as a crucial link between internal teams, service partners, and customers. You handle onboarding, contract management, and process optimization. Additionally, you analyze performance and initiate improvements based on data and input from various teams.
Your tasks include:
- Onboarding new service partners after signing a service agreement
- Drafting and maintaining service contracts
- Offboarding terminated partner agreements
- Managing and documenting one of the core processes within Service Operations
- Creating performance reports for your KPI and analyzing results
- Designing and implementing improvements to service performance targets
- Managing international and interdepartmental escalations
- Supporting and coaching local teams to foster a culture of continuous improvement
What do we ask of you?
You are customer-focused, analytical, and know how to organize processes efficiently. You have strong persuasive skills, are flexible, and think critically. Additionally, you have:
- A completed bachelor’s or master’s degree
- Experience in process management and implementation projects (leading people is a plus)
- Strong communication skills and a proactive attitude
- Fluent English (other languages are a plus)
- Basic knowledge of agile working
What do we offer?
At Alfen, we offer a challenging and responsible role with plenty of room for your own input and development. In addition, we provide:
- A competitive salary according to the Metalektro Collective Labor Agreement
- Flexible working hours and the option to work partly from home
- 27 vacation days + 13 ADV days per year, with the option to sell 10 days
- Company phone and laptop
- Free access to our online learning platform
- Fun activities through our employee associations AlFun and Young Alfen
- Free sports activities and participation in sporting events
- Pension plan with PME, where Alfen pays more than half of the contribution
Where will you work?
You will join our Global Service Operations department, where we focus on optimizing international service processes. Alfen is a leading player in the energy transition and is growing rapidly — both nationally and internationally. In this role, you will work closely with local teams, service partners, and internal departments to ensure successful implementations.
Interested?
Does this role sound like you? Apply now via the “apply now” button on our website.
Please note: A reference check, screening, and VOG may be part of the selection process. Applications are reviewed on a rolling basis; the vacancy closes once we have found a suitable candidate. Acquisition in response to this vacancy is not appreciated.
Interested? Get in touch!
