Complete project implementation & maintenance services from A to Z
Your local partner
Alfen is based in the EU with headquarters in the Netherlands and several offices across Europe.
Avoid unplanned downtime
Alfen carries out preventive maintenance activities to minimise unexpected issues on-site. Also a data-driven approach towards predictive & condition-based maintenance is adopted to avoid unplanned dowtime.
24/7 expert support
Next to that, we have excellent relations with our suppliers and contractors, ensuring effective problem solving support when this is required.
Alfen dedicated service engineers
The majority of our service engineers are Alfen employees and trained in-house, ensuring dedicated attention, thorough system knowledge and prompt on-site response.
Your local, knowledgeable and trusted partner
To ensure the long-term safe operation of your energy storage asset and prevent unexpected downtime, the system must be serviced by highly trained and knowledgeable technicians. The Alfen service team contains experts which have deep expertise in batteries and electronics and work in full compliance with EU health and safety regulations.
Expert Service for Long-Term Reliability
Keep your energy storage system running safely and efficiently with expert care. Alfen’s highly trained technicians bring deep expertise in batteries and electronics, ensuring compliance with EU health and safety regulations while preventing unexpected downtime.
Different service packages to meet different needs
Alfen offers various levels of service coverage for its TheBattery energy storage system. The service can be provided throughout the full operational lifetime of the system, or for a more limited time. The right package depends on the specific needs of each client. A more comprehensive package not only provides greater protection against unexpected operating costs but also enhances system lifespan, performance, and potentially the energy through the system, ensuring a worry-free experience. This reduces risk and improves financial stability.
Service Level Agreements
Customer type
Only for companies that desire the basic support and have their own support and analysis team.
Customer type
For leaner companies that are looking to avoid unexpected maintenance costs and optimize asset value.
Benefit
- Higher uptime
- 10-30% optimised performance/lifetime
Customer type
For lean companies or clients that want to maximise asset value and/or minimise risk.
Benefit
- Guaranteed uptime
- Performance/lifetime targets
Customer type
For companies that seek customisation of packages depending on their exact need.
Benefit
Full customisation of packages
Value from data
In addition to our energy storage products, Alfen offers TheBattery Connect—our remote monitoring and control platform. Developed as a data-driven cloud solution, TheBattery Connect provides numerous benefits to customers while also supporting Alfen’s service team in monitoring energy storage sites. A typical TheBattery Elements site can generate up to 200,000 data points per minute. Using advanced algorithms, TheBattery Connect organizes and processes this data, performs key calculations, and visualizes the results on an intuitive dashboard. The platform enables swift and effective responses to system alerts, enhancing issue resolution speed and efficiency. Additionally, it provides real-time insights into system performance, allowing for continuous optimization.
Turnkey projects, from pre-design all the way to service and maintanance
Engineering
Design of the project including environmental studies, site layout, electrical drawings and network diagrams.
Delivery
Procurement and on-site delivery of energy storage system including the battery blocks, inverter, control, metering & distribution cabinets, transformer, switch gear stations and more.
Installation
Full installation and construction of equipment, including subcontractor management of civil and hoisting works and training.
Commissioning
Complete check, inspection, configuration and testing to ensure all delivered equipment is functioning as designed.
Interested? Get in touch!
