Alfen has service partners in the following countries:
- The Netherlands
- United Kingdom
In all of these countries, a service mechanic can come on site to repair your charging station. How this works can be found in “How do I submit a request to receive a service mechanic on site?”
In other countries, the general Back-to-Base warranty applies, whereby you can send the charging station back to the factory for repair. How this works can be found in “How do I send a charging station back to have it repaired in a factory of Alfen (back-to-base)?"
If you would like to have a mechanic on site to have your charging station repaired, you can submit a service ticket via support.alfen.com