Manager Service SGS

What will you do?

As Manager Service, you are responsible for leading, developing and optimizing the service organization within Smart Grid Solutions (SGS). You ensure that maintenance, faults, inspections and service contracts are executed safely, efficiently and profitably — with maximum customer satisfaction as the outcome.

You act as the link between customers, service teams, planning, operations, projects, sales and suppliers. Through your leadership, you drive professional service delivery, continuous process improvement, digitalization and the further maturation of the service department.

Your responsibilities include:

Health, Safety & Environment (HSE)

• Working in accordance with all QHSE standards and AIM procedures.
• Safeguarding safety, quality and compliance in all customer interactions.
• Ensuring that internal and external stakeholders follow agreed safety guidelines.

Operational Management

• Managing internal and external service teams.
• Optimizing the deployment of staff, resources and planning.
• Coordinating maintenance, inspections and fault resolution.
• Monitoring KPIs such as SLAs, response times and first‑time‑fix rates.
• Improving service processes and operational workflows.
• Using data‑driven insights to analyze performance and define data needs.
• Implementing maintenance strategies for various product groups.
• Integrating data‑driven service and remote monitoring.
• Applying digitalization and data analytics across the entire service chain.
• Contributing to the annual departmental plan for Service.

Commercial & Customer‑Focused Leadership

• Maintaining relationships with key accounts and strategic customers.
• Identifying commercial opportunities, such as upselling service contracts.
• Increasing customer satisfaction, service quality and customer retention.
• Managing escalations and complaints in a professional and timely manner.
• Managing and complying with agreements and contracts with (international) customers and suppliers.

Operational Excellence

• Preparing and managing the annual service budget and P&L.
• Monitoring costs and optimizing margins.
• Executing forecasting and monthly reporting.
• Realizing revenue and profit growth within service activities.
• Improving process and operational efficiency.
• Ensuring competitive pricing for service and maintenance.
• Analyzing monthly reports and defining improvement actions.
• Preparing investment proposals (equipment, vehicles, IT systems).

Team Development & Leadership

• Ensuring sufficient capacity, knowledge and skill levels within the department.
• Coaching and developing service technicians, employees and team leads.
• Creating a safe, professional and positive work environment.
• Organizing team communication and departmental meetings.
• Conducting performance and appraisal reviews.
• Ensuring required certifications (such as VCA) are obtained and maintained.
• Advising on recruitment, promotions, development and compensation.
• Stimulating ownership, responsibility and continuous improvement across the team.

What do we ask of you?

• Bachelor’s or Master’s degree in Electrical Engineering, Energy Technology, Business Administration or similar.
• At least 5 years of experience in service or operations management.
• Experience in an international technical environment and familiarity with contract management.
• Proficiency with MS Office, ERP systems and the ability to read technical drawings.
• Strong communication skills in Dutch, English and/or German.
• VCA VOL or internationally recognized equivalent.
• Knowledge of NEN 3840 / NEN 3142 safety standards.
• Strong leadership, analytical thinking, customer orientation and decisiveness.
• Experience with process improvement (Lean preferred).

What do we offer you?

At Alfen, you will have the opportunity to make a significant impact within an innovative and fast‑growing service organization. You will have all the space you need to further professionalize the service department. You can count on:

• A competitive salary and excellent employment conditions (CAO Metalektro).
• 27 vacation days + 13 ADV days (with the option to sell up to 10 days).
• Hybrid working (up to 2 days per week based on a 40‑hour workweek).
• A company laptop.
• Free access to our online learning platform.
• Activities organized by AlFun and Young Alfen.
• Participation in sports activities and events.
• Pension scheme through PME with a generous employer contribution.
• Company car.

Interested?

Apply via the “apply now” button on our website.

Please note: A reference check, screening and a Certificate of Good Conduct (VOG) may be part of the selection process. Applications are reviewed on a rolling basis; the vacancy closes once we have found the right candidate. Acquisition in response to this vacancy is not appreciated.