Technical Support Engineer EVCE

What will you do?

As a Technical Support Engineer, you support customers, installers and colleagues with the installation, use and maintenance of our smart EV charging stations. You ensure that technical questions are solved quickly and accurately, keeping our EVCE products reliable and operational across Europe.

You work closely with technical specialists and Field Service Partners and play a key role in improving support processes. From analyzing technical files and firmware logs to remotely troubleshooting faults — your expertise contributes directly to the quality and future‑readiness of our products.

Thanks to your efforts, our smart charging stations remain a key driver of the energy transition.

Your tasks and responsibilities:

• Answering and registering technical support questions from customers, installers and internal colleagues.
• Diagnosing and resolving faults remotely (remote troubleshooting).
• Identifying recurring issues and contributing to structural technical solutions.
• Supporting technicians with resolving complex technical issues.
• Creating work orders and providing technical advice based on your analysis.

What do we ask from you?

We are looking for a technically skilled support professional with a structured, hands‑on and results‑driven work style. You communicate clearly, think along with the customer and feel at home in a dynamic, service‑oriented technical environment. You bring:

• A completed mbo level 4 education, preferably in Electrical Engineering, ICT or Mechatronics.
• At least 2 years of relevant work experience in technical support, IT support, electrical engineering or a similar field.
• Availability of at least 32 hours per week.
• Excellent command of Dutch and English; German is a plus.
• A precise, customer‑oriented mindset and enjoyment in solving technical problems.

What do we offer you?

At Alfen, you will have an independent and varied role with plenty of room for your own ideas and initiative. You’ll work on innovative products in a rapidly growing sector and have the opportunity to further develop yourself. We offer:

• A market‑competitive salary according to the Metalektro Collective Labour Agreement.
• 27 vacation days + 13 ADV days, with the option to sell up to 10 vacation days.
• A company laptop.
• Free and unlimited access to our online learning platform.
• Involved colleagues and enjoyable activities through our staff associations AlFun and Young Alfen.
• Free sports activities via Alfen, such as the Alfen Fitness Sportlab, marathon participation and various tournaments.
• A strong pension scheme through PME, with Alfen paying more than half of the contribution.
• Travel allowance of €0.23 per km (max. 50 km one‑way).

Where will you be working?

Alfen is a leading player in the energy transition. With our in‑house developed charging solutions, systems and energy storage products, we help build the electricity grid of the future: reliable, innovative and sustainable.

About the service department

Our service department focuses on technical support, process optimisation and field support. As part of this team, you contribute directly to efficient service processes and high‑quality technical support.

Interested?

Does this sound like your next step? Apply via the “apply now” button and send us your motivation and CV.

Curious about what to expect from our recruitment process? Click here.

Please note: A reference check, screening and VOG may be part of the hiring process. Applications are reviewed continuously; the vacancy may close early once a suitable candidate is found. Unsolicited acquisition in response to this vacancy is not appreciated.